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FAQs

How do I order? 

 

You can order from our webstore at https://coloryourmask.eplunoshops.com/

 

Can I return this if I don’t like it? 

 

Unfortunately, due to the nature of the product we cannot accept returns. All sales are final. 

 

But what if my item is damaged? 

 

We cannot accept returns but if the items are damaged in the shipping process, please contact us within three days of shipping to have the item replaced. We will replace items that are unused and still in the original packaging. 

 

Do these come with markers? 

 

No. We recommend using the same non-toxic markers and crayons you already trust your children with. These masks can be colored with non-toxic washable markers and crayons for reuse (so they can color again and again) or with non-toxic fabric markers so they can keep their design forever. The possibilities are endless. 

 

What comes with the mask? 

 

All masks are packaged individually in a clear plastic envelope and arrive mounted on cardstock for easy coloring for kids. The package also includes a piece of "sticky saver" paper so you can keep your mask design paper for later. 

 

What do these masks cost? 

 

$9.99 per individual mask (in the youth size), for teen/adult sizes they are $11.99. You can purchase these in bundles for a discount. 

 

What do you recommend to color these with? 

 

Non-toxic washable (or fabric) markers or crayons. 

 

What do you mean by pre-order? 

 

Our pre-order phase begins on 9/9/20. Which means that we're producing masks and getting them ready to ship. Our store will be live so you can purchase masks during our pre-order phase, but they will not be shipping until 9/24/20. 

 

When can I expect to get my shipment? 

 

We will begin shipping after 9/24/20. Depending on your location if you are in the US, shipping can take anywhere from 3-7 days after our ship date. Once we are out of the pre-order phase the time from ordering to shipping will be faster. You will receive e-mail updates along the way and tracking as soon as your custom order leaves our warehouse.


Can these be ordered in bulk? 

 

Yes. Please contact us via email or by phone at 1-800-249-5275

 

Can I request a special design? 

 

Absolutely! We are always looking for new ideas. If you have a specific design request, we will be accepting orders for custom artwork with a minimum order of 50 masks starting 9/24/20. Please contact us at coloryourmask@epluno.com or by phone at 1-800-249-5275

 

 

What if I have other questions or something goes wrong? 

 

You can reach us in one of 3 ways: 

By Phone: 1-800-249-5275

By Email: coloryourmask@epluno.com

Through FB Messenger: @coloryourmask

 

 

I've washed my mask and now it's hard to color for my child. Help! 

 

We recommend either reusing the original cardstock that came with your package (you can save the paper by putting the "sticky saver" square over the sticky dots and storing it in the plastic sleeve for later) or ironing your mask flat again. Iron it by placing the mask face down and ironing it on the backside of the mask so you aren't applying heat to the screen printed design.

 

My mask looks slightly different from the photo, why? 

 

Our masks are all printed and then packaged by hand. There may be slight variances due to the method of printing.